Terms & Conditions

Last updated: 11 June 2026

1. Who you're buying from

Home Bakes by Jess is run by Jessica Reardon, trading from Lee Mill, Devon, England. Contact: homebakesbyjessdevon@gmail.com. We are a registered food business with South Hams District Council.

2. Orders

Every box contains exactly four cookies, in the flavours you choose at checkout. An order is accepted when your payment is confirmed and you receive a confirmation email from our payment provider, Stripe. If a flavour becomes unavailable after you order, we'll contact you to offer a substitute or a refund for the difference.

3. Prices and payment

All prices are shown in pounds sterling and include the £5 delivery charge, which is itemised at checkout. Payment is taken in full at the time of ordering, by card via Stripe.

4. The order cutoff and delivery

Orders placed by 11pm (UK time) on Friday are baked fresh, posted on Sunday, and delivered on the following Monday. Orders placed after 11pm on Friday are delivered the Monday after that. Your exact delivery date is shown at checkout and on your confirmation email.

We currently deliver within the United Kingdom only. Delivery is by post; once your box has been posted, delivery timing is in the carrier's hands, and very occasionally parcels arrive a day later than planned. If your box doesn't arrive within 3 days of its delivery date, contact us and we'll put it right with a replacement or refund.

5. Cancellations, returns and refunds

Because our cookies are perishable and baked to order, they are exempt from the usual 14-day cancellation right that applies to most online purchases (under the Consumer Contracts Regulations 2013, goods liable to deteriorate rapidly are excluded). This means that once the Friday 11pm cutoff for your order has passed and baking has begun, the order can't be cancelled.

If you need to cancel before your order's Friday cutoff, email us and we'll refund you in full.

None of this affects your statutory rights. If your cookies arrive damaged, spoiled or not as described, contact us within 48 hours of delivery (a photo helps) and we'll send a replacement box or give you a full refund — your choice.

6. Allergens and ingredients

Full ingredients, with allergens highlighted, are listed under each flavour on our website, and allergen information is also included with your delivery. All of our cookies contain gluten, milk and egg, and they are baked in a home kitchen that handles other allergens, so we cannot guarantee any product is free from traces of nuts or other allergens. If you have a food allergy, please read the ingredient lists carefully before ordering and email us with any questions before you buy.

7. Our liability

Nothing in these terms limits our liability for anything that can't legally be limited. Otherwise, our liability to you for any order is limited to the price you paid for it. We're a small home bakery doing our best — if something goes wrong, talk to us and we'll sort it.

8. General

These terms are governed by the law of England and Wales, and any disputes can be dealt with by the courts of England and Wales. If any part of these terms turns out to be unenforceable, the rest still applies.